The Galaxy Watch 4 is a popular smartwatch that offers a wide range of features, including 1.18GHZ CPU speed, 16 GB storage, several sensors and fitness tracking.
However, some users have reported that their Galaxy Watch 4 frequently disconnects from their phone or other devices.
This can be frustrating, as it can disrupt the functionality of the watch and limit the ability to access certain features.
If you are experiencing this issue with your Galaxy Watch 4, you may be wondering how it can be fixed. In this article you will get the detailed solution to fix your Galaxy Watch 4 which keeps disconnecting.
Let’s get started!
How to Fix Galaxy Watch 4 keeps Disconnecting
Here are the possible solutions you should try to fix for your Galaxy Watch 4.
- Clear caches from your watch
- Re-establish connection between your phone and your watch
- Soft reset watch
- Perform factory reset
- Check for firmware update
- Update the Galaxy Wearable app or reinstall it
- Keep watch closer to your phone
- Connect to different internet connection
Let’s take a deep look at all possible solutions:
To begin with, an important solution is to check and remove caches from your Galaxy watch. A few times using a device for a long time might cause caches stored on your watch, which can be why it keeps disconnecting.
Clearing the app caches will remove all temporarily stored files and application data from the watch. And fix the disconnecting connection issue for the next time.
Here is how you can remove apps caches:
- Go to the watch settings.
- And then go to apps.
- In the top right corner, tap Three Dots
- Click on show System Apps
- Tap on each app individually.
- And click Force to stop
- Tap Storage> and then Clear Caches.
These steps remove the app caches from your Galaxy watch, and you have to do the exact method for each app individually, as discussed above.
Once you have removed the app’s caches from your watch but still disconnect, you should try the re-establishing connection method. In this process, you will have to completely disconnect your watch from the Galaxy Wearable app and then pair it.
In most cases, this solution works to fix the connection issues. Because re-establishing connections make a new and refreshed connection between two devices.
Disconnect from the Wearable app
The first way is to remove your Galaxy Watch 4 from your Galaxy Wearable app. To do this, follow the below steps:
- Open the Galaxy Wearable app on your connected phone.
- And then tap the Three-Bar icon (at the top), which opens the navigation drawer.
- Click the Disconnect icon next to your watch.
- Then your watch will be disconnected from your phone. And you will get a message “your watch isn’t connected to your phone” in the app.
Once the watch is disconnected from the Galaxy Wearable app, the next step is to remove it from Bluetooth settings.
Disconnect from the Phone’s Bluetooth
Secondly, removing the watch from Bluetooth will remove complete pairing data from your phone. And make a new connection when you pair it again to the phone.
- Open the phone Settings
- And then go to Connections> then Bluetooth
- Locate the Watch 4 name and then tap the Settings icon next to your watch
- And then click the Unpair icon
- Once hit the unpair icon watch will be removed from your phone.
- These settings can vary according to your phone, which you have paired with Galaxy Watch 4.
Pair again with a Phone
Once you have disconnected your Galaxy watch from your phone, the next step will be to pair it to the phone again. Pairing the watch is easy; however, you can watch the video below.
Another step to fixing the Galaxy Watch 4 connection issue is to restart your watch. This is the simple way to fix the unstable connection, or the watch keeps disconnecting. Once you have restarted your watch, all temporary software glitches or bugs will be removed that is causing the issue.
You can follow the below steps to restart your Galaxy watch:
- Ensure the watch is powered ON.
- And then scroll down to access the quick panel
- And locate the power button; tap on this button.
- And then tap turn it off> watch will vibrates and be turned off
- Press and hold the power button again to power it back on.
Here are a few other ways to restart your Galaxy Watch 4 in the video:
Galaxy Watch 4 has software and hardware, as with other smartwatches and fitness trackers. So, a few times, software glitches or bugs can cause the watch to have abnormal behaviour. Such as connection, charging, accuracy, and syncing data issues. In all these cases, the most impactful way to perform the reset.
Resetting the watch will turn it back to its factory default settings. And removes all data stored on the watch and bugs as well.
So, before resetting the watch, the important thing that you should do is set it back up. Because after resetting it, you will not be able to access this data.
Follow the below steps to reset the watch:
- Turn the watch power ON.
- Then open the app and tap Settings app.
- Swipe down and then tap General
- Then again, scroll down and tap Reset.
- After tapping the reset, you will get an option to backup> and the option to reset below this.
- It will take a few minutes once you have the language options on the watch screen; it means the watch is completely reset.
As mentioned above, we have discussed resetting and removing all data and connection of your watch. After resetting it, you will need to pair it again with your phone.
The firmware on the Galaxy Watch 4 is responsible for managing the hardware components of the watch, such as the processor, memory, and storage. It also handles basic functions like powering on and off the watch, displaying the time and date, and managing notifications.
The software on the Galaxy Watch 4 includes the operating system, as well as any apps and programs that you install on the watch. So, if one of them is not running on an updated version, it can cause malfunction.
You should check for your Galaxy watch software and firmware updates. If a new, updated version is available, you should install it on the watch in order to fix the connectivity issues.
Follow the below steps to install the firmware update:
- Before installing the software update, ensure the watch has at least 30% battery charged. Otherwise, you may not be able to install software updates.
- Open the Wearable app on a connected phone.
- Tap on the watch settings> and then tap Watch Software Update.
- If the watch displays the Home tab, swipe to and tap Watch Software Update.
- Then tap Download and Install.
- This process will take a few minutes, and the software update will be installed automatically on the watch.
Update Wearable App
As you have connected your watch to the Wearable app, if the app is outdated, this can cause the watch to keep disconnecting. So you must ensure that the Galaxy Wearable runs on the latest version.
Here are the steps to update the Wearable app:
- Open Google Play Store (Android) and Apps Store (iPhone).
- At the top corner, tap the Profile icon.
- Tap manage apps and devices (Android)
- Locate the Galaxy Wearable app; if the update is available, there will be a message with the app icon (update available).
- And then the second step is to uninstall the app from your phone.
- And then, go to the Play Store or Apps Store and tap on the search bar.
- Search the Galaxy Wearable app, and tap on download.
Keep Closer to Phone
The most common issue can be the weak Bluetooth signals that cause the watch to keep disconnecting. If you have not put your phone away from the watch, it can cause disconnection.
The Bluetooth range for your Galaxy Watch 4 is around 10 meters (or 30 feet). If you are moving further away from your phone, the Bluetooth signals may weaken and cause the connection to drop.
Physical obstacles such as walls or other objects can also interfere with the Bluetooth signals and cause the connection to become weaker.
Other electronic devices or appliances can also interfere with the Bluetooth signals, causing the connection to drop. This can include WiFi routers or other devices that emit radio frequency (RF) signals.
Contact Customer Support
In the end, if you have tried all the above solutions and it still keeps disconnecting, the only way is to contact Samsung customer support. They will be able to assist you with this problem. However, reaching out to the support team in your area physically is recommended.
In conclusion, there are several steps you can take if your Galaxy Watch 4 keeps disconnecting. These include clearing the caches from your watch, re-establishing the connection between your phone and watch, performing a soft reset or factory reset, checking for firmware updates, and updating or reinstalling the Galaxy Wearable app.
Additionally, keep your watch closer to your phone or connect to a different internet connection to see if that resolves the issue. By following these steps, you can fix the disconnection problem and enjoy using your Galaxy Watch 4 again.
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