If you own a Samsung Galaxy Watch Active 2, you may have experienced the frustration of having your device stuck in a continuous reboot loop.
This can be frustrating and time-consuming, especially if you rely on your watch for daily tasks and notifications.
In this article, we will explore some possible causes for a Samsung Galaxy Watch Active 2 getting stuck in a rebooting loop and potential solutions that may help you resolve the issue.
So, let’s get started!
How to Fix Galaxy Watch Active 2 Stuck on Rebooting
These are the solutions that you should try to fix your Galaxy Watch Active 2 rebooting issues.
When you face this issue with your Galaxy watch, it is stuck on rebooting. The most important troubleshooting step is to do a soft reset. A soft reset will be beneficial in this case which helps to remove the glitches or bugs that are causing this issue.
Several other problems can also be fixed by performing the soft reset on your Active 2 watch. As the watch continually restarts, reboots, apps crash, freeze, not ringing, does not vibrate, not making or receive calls, and its screen does not support it.
Here is the method how you can soft reset your Galaxy Active 2:
- Press and hold the power button until the options menu appears on the watch screen, then release it.
- From the home options, tap Power OFF.
- Once your watch turns off, press and hold the power button again to turn the watch back ON.
- Let the button go when the Samsung Galaxy Watch Active 2 logo appears on the screen.
It was the method to soft reset your Samsung watch; if the watch is still stuck on rebooting, there will be another issue that you can fix by reading the next solutions.
While the soft reset does not fix the watch, resetting is another potential solution that can fix your stuck Galaxy watch. Because resetting will turn your watch back to its factory default settings and erase all data.
So, the resetting process can help remove the software glitches and bugs that will be the main reason your watch gets stuck on rebooting.
Before resetting your Galaxy Watch Active 2, you should remember to set up a data back for your watch. Because resetting will erase all user data and information stored on it.
Follow the steps below to reset your Galaxy watch:
- Turn your Watch’s bezel clockwise until you see the Settings option, then tap it.
- Open the settings app.
- And tap the Gear info option.
- And then click reset gear.
- After this, select factory reset
- In the end, tap the checkmark ✅ icon.
Another reason for this issue is outdated firmware or watch software. If you have not installed the latest firmware update for your Galaxy watch, you can experience this kind of problem.
To the watch, you should check for the software update and ensure the watch is running on the latest version of the software.
If the watch does not have the latest version installed, you should update it to ensure the issue is not due to the software.
- Before installing the software update, you should ensure the Galaxy Wearable app is installed on your phone.
- And pair your Galaxy Watch Active 2 to the wearable app.
- Open the Galaxy wearable app on your Android phone.
- From the lower left side, tap Watch settings.
- And then click Watch Software Update.
- Tap Download and Install
- If prompted, tap Download.
- And then Install now (this process will take minutes, and your watch will reboot several times during the installation)
- Apple iPhone
- Open the Samsung Galaxy Watch (Gear s) app on your connected iPhone.
- From the home screen, tap about Galaxy Wearable.
- And then, if an update is available, tap Download.
Samsung Galaxy Watch stuck in a reboot loop and keeps restarting?
Before fixing the watch, it’s important to know how it can be stuck in the reboot loop and keeps restarting. So, the most common issue for your Galaxy watch is installing third-party apps or updating the apps.
It can also be if you have installed the software or firmware update on your watch in the last few days. And other issues include water exposure, such as swimming with a watch, accidentally dropping it into the water, and keeping it wearing in a long hot shower.
And finally, if your watch is dirty, greasy, or sticky, some trapped dirt or debris might cause the power button to reboot.
The most important step after identifying this issue’s main reason is fixing your watch. Let’s take a deep look at possible solutions to fix your watch.
Clean and Dry Watch
To keep your watch working normally and dirt-free, it is important to clean it regularly. So, take a lint-free cloth and clean your watch and all buttons. And if your watch has been exposed to water recently, you should clean it with a water-absorbing cloth and then place it in front of a fan.
But don’t ever place the watch in direct sunlight because it can cause internal components or battery damage and overheat the watch.
After this, try to press the buttons, and out they should solid click. If not, you should use a cloth and a clean brush to clean the area around the button. Try to remove the dirt or such a thing that is trapped in the buttons.
So, keep trying the cleaning process until the buttons work normally. Also, pressing in and out the button will help to release any lint or debris caught there.
Restart the watch if you have installed firmware or an app on the watch
According to the manufacturer, your Galaxy watch can reboot or restart if you have installed a third-party app or firmware on your watch. So, it is impossible to uninstall the app when the watch keeps rebooting.
But we have another possible solution to fix the issue: perform a soft reset. So, we have different ways to reset the Galaxy watch.
In the next step, we will discuss all the ways to restart your watch. And you should try each way more than 3 times if the issue is not fixed.
- Press and hold the Power/ Home button
This is the easier method to restart the Galaxy watch, and it works for most watches; if you are using a Wear OS watch such as Galaxy watch 4 or 5, you should skip step 2.
Let’s begin with pressing and holding power/ home button continually for about 10 seconds until you see a Rebooting message on the screen. Release the button as soon as you see this rebooting message.
Then wait if the watch boots up normally and shows you the watch face. It can take a few minutes, and don’t press any button from the watch.
If the watch is still stuck on rebooting, you should try the following method.
- Press and hold the Power/ home and Back button.
Press and hold the Power and Back buttons together for about 10 seconds to force reboot your Galaxy watch. Or keep pressing until you see Rebooting on the watch screen. Release both buttons once you see this message.
However, if the watch screen shows the menu option power off, turn off, or restart, you should keep pressing the button. And let them go while you see the rebooting message on the screen. You can hold them for about 30 seconds.
And then, wait until the rebooting works, and the watch starts working normally. You should follow the next step if the watch is still not fixed.
- Use the watch rebooting mode.
Your Galaxy watch has other methods to reboot it, which include.
- Press and hold power and back buttons continually until you see Rebooting on the watch screen. If there are menu options like power off, restart, or reboot, you should keep pressing and holding the button. Once you see rebooting, release both buttons.
- Quickly press the power/home button repeatedly until you see the Rebooting mode menu on the watch screen.
- Select continue menu options.
- And alternatively, you can select power off from the rebooting menu.
- Press and hold the power button until you see watch rebooting
If the watch is still in the rebooting loop mode, you should plug it into its charger, and after a few minutes, you can try the power again off option instead of the continue.
Once the watch powers off, you need to power it back on by pressing and holding the power button. Release the button once you see the Samsung Galaxy Watch Active 2 logo.
Clear Galaxy Wearable App Caches
Your watch might be restarting or stuck in a rebooting loop due to the crashing issues. On all Galaxy models, you can remove caches from the Wearable app. And on Wear OS 3, you can clear caches using the option rebooting method.
A lot of benefits of clearing caches, including rebooting the stuck or frozen watch.
Here is how to clear the Galaxy Wearable app’s caches.
- Open your phone’s settings app and then select apps.
- And select the Galaxy Wearable app
- Click storage & caches
- Tap on clear caches.
Clean your watch’s memory and storage using the Wearable app
If you have installed any new app on your watch or updated an existing one, it might run in the background, causing the watch to reboot. So, in this step, we are going to discuss deleting the app’s memory and unnecessary files from the storage.
These instructions only work for Tizen watches such as Active 2 and Galaxy watch 3. These instructions will work only if the Galaxy wearable detects the watch.
- Open the Galaxy Wearable app on your connected phone.
- In a few models, tap Watch settings.
- Scroll down and tap About Watch.
- Tap on Memory; this will stop all background running apps.
- And then wait until the watch memory info loads. And then tap the clean button.
- And then return again to the About repeat the process for Storage. This process will free up the watch by deleting unnecessary files without losing any information.
Contact Customer Support
Samsung has a dedicated support team that can help you troubleshoot the issue and provide guidance on how to fix it. You can contact them through the Samsung website or by phone.
The manufacturer’s website or Wearable app may have troubleshooting tips or resources that can help you fix the problem.
If you cannot fix the issue yourself or through customer support, you may need to take your device to a local electric repair shop. They will have the tools and expertise to diagnose and fix the issue.
Before taking your device to a repair shop, it’s a good idea to check the battery to ensure it is not faulty. If the battery is faulty, replacing it may solve the issue.
If the battery is faulty, you will need to replace it. You can purchase a replacement battery from the manufacturer or a third-party retailer.
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