The Galaxy Watch Active 2 is a popular smartwatch developed by Samsung, known for its sleek design and advanced features.
However, some users have reported experiencing a problem known as “ghost touch” on their devices.
This problem occurs when the watch registers touch inputs without actually being touched, leading to unexpected behavior.
This can be frustrating and can make it difficult to use the watch. In this article, we will be discussing why this issue might occur, as well as various troubleshooting steps that can help fix it.
Let’s get started!
How to Fix Galaxy Watch Active 2 Ghost Touch
Here are the steps that will help fix your Galaxy Watch Active 2.
- Ensure Touch Bazel is enabled
- Check for Water Exposure
- Inspect Physical Damage on the screen or watch itself
- Check for the latest Software Updates
- Reboot your Active 2
- Perform factory data reset
Enable Touch Bezel
If you have bought a new Galaxy Active 2 and are just out of the box now, it’s showing the issue. You should check that the touch bezel option is enabled for your watch.
Because, for some reason, it comes disabled by default. And that’s why it keeps doing this or not responding to your touch.
So, you should go to the watch settings and then check for this option; here are the steps to do that:
- Open watch settings
- Scroll down and select Advance
- Under the advanced settings menu, locate Touch Bezel
- If it is disabled, toggle the switch to on
- And now your watch should work normally
- Try to use the touch bezel to ensure everything is fine.
If the bezel does not fix the watch, there might be other reasons for this issue.
Check for Water Exposure
The simple solution is to ensure the touch screen is clean and there is no dirt or water on the screen.
If water drops are standing on the watch touch screen, they will cause ghosts to touch your watch.
You can take a fabric cloth or tissue paper, clean the watch carefully, especially the screen, and then check if the problem is over.
No doubt your Galaxy Watch 2 is water dust and water resistant, but it can be exposed to water for some reason.
Due to the watch’s age or its use, the water resistance might be decreased, or you have used it under water pressure more than its capacity.
If the watch keeps responding, you can put it outdoors under a clear sky. But remember, if their temperature is so high, don’t put it more time.
Inspect Physical Damage
If a device is damaged or its hardware is broken, it might not perform well. So, you should carefully inspect your watch and ensure it’s not damaged from anywhere.
If any part of the watch is broken, especially the screen, it can respond to itself without touching. If the watch is damaged, you must contact Samsung customer support.
However, you can get in touch with a professional technician. In case, Samsung or a professional can fix your watch. As they can replace the watch screen or other damaged parts.
Check Software Update
The “ghost touch” issue on the Galaxy Watch Active 2 is a known problem that can occur when the watch is running on outdated software.
This can cause the watch to register touch inputs without actually being touched, leading to unexpected behavior.
To fix this problem, it’s important to ensure your watch is running the latest software version.
You can check for updates by going to the Galaxy Wearable app on your phone and then navigating to the “About watch” section. If an update is available, you’ll be prompted to install it.
Installing the latest software update can resolve the ghost touch issue and ensure that your watch runs optimally.
Reboot Active 2
The Galaxy Watch Active 2 ghost touch problems can occur due to software malfunctioning.
Software, in simple terms, is the set of instructions that tell a device, in this case, the Galaxy watch, what to do.
These instructions are stored on the device and are used to control its functions and features.
A problem with the software can cause the device to malfunction and lead to issues such as the ghost touch problem.
One way to fix this problem is by rebooting the watch. This can help to remove any software glitches that may be causing the issue.
Rebooting the watch will also help to refresh the device, clearing any temporary files or data that may be causing the problem.
If you’ve tried updating the software and rebooting the watch and the problem persists, another solution to consider is performing a factory data reset on your Galaxy Watch Active 2.
A factory data reset will erase all data and bugs from your device and return it to its original settings.
This will ensure that your device is working normally again.
However, before performing a factory data reset, it’s important to back up your important data files, as the reset will wipe all data from the device.
Here are the steps to reset your watch from the Galaxy Wearable app:
- Open the Galaxy Wearable app on your connected phone.
- And click on the Watch Settings
- Then tap on General> choose Reset > and now tap Reset again to confirm your choice.
However, on the Samsung website, you can find the method to reset your watch using the iPhone and the data backup method.
Contact Customer Service
If you’ve tried all of the above troubleshooting steps and none of them have helped to fix the “ghost touch” issue on your Galaxy Watch Active 2, it’s time to contact customer support for further assistance.
You can contact Samsung’s customer support via phone, email, or website.
They’ll be able to provide additional troubleshooting steps, or if your device is still under warranty, they may be able to offer a replacement or repair.
In conclusion, the “ghost touch” issue on the Galaxy Watch Active 2 can be caused by outdated software or software malfunctioning.
To resolve this problem, it’s important to ensure that the watch runs the latest software version and try rebooting and performing a factory data reset.
Ensure that the touch bezel on your Galaxy Watch Active 2 is enabled, as this feature allows you to navigate through the watch’s menu by swiping the bezel.
If none of the above steps help, it’s best to contact Samsung customer support for further assistance.
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